Service Policy
Last updated: December 5, 2024
1. Service Overview
At Arnhem Business Reads, we are committed to providing exceptional service for all your business literature needs. This policy outlines our service standards, procedures, and commitments to ensure your complete satisfaction with our products and services.
2. Customer Support Services
2.1 Contact Methods
- Email: info@arnhembusinessschool.com
- Phone: +1 613-928-1212
- Address: 4 Lorry Greenberg Dr Unit 6, Ottawa, ON K1G 5H6, Canada
2.2 Support Hours
Our customer support team is available:
- Monday - Friday: 9:00 AM - 8:00 PM
- Saturday: 10:00 AM - 6:00 PM
- Sunday: 11:00 AM - 5:00 PM
3. Book Care Services
3.1 Available Services
- Book restoration and repair
- Cover protection and reinforcement
- Page restoration
- Binding repair
- Dust jacket preservation
- Professional cleaning
3.2 Service Timeframes
Standard service times:
- Assessment: 1-2 business days
- Minor repairs: 2-3 business days
- Major repairs: 5-7 business days
- Special restoration: 7-14 business days
4. Warranty Services
4.1 Standard Warranty
All new books purchased from Arnhem Business Reads include:
- 30-day satisfaction guarantee
- 90-day warranty against manufacturing defects
- Free replacement for damaged books (reported within 7 days of purchase)
4.2 Extended Care Program
Optional extended care services include:
- 12-month extended protection
- Priority repair service
- Free cleaning and maintenance
- Discount on future repairs
5. Special Services
5.1 Book Customization
- Custom bookplates
- Personalized book covers
- Protective sleeve creation
- Custom bookmarks
- Gift wrapping services
5.2 Educational Services
- Book care workshops
- Reading groups
- Author events
- Business literature seminars
6. Service Pricing
6.1 Assessment Fees
- Basic assessment: Free
- Detailed condition report: $25
- Expert consultation: $45
6.2 Repair Costs
- Minor repairs: $20-35
- Major repairs: $45-120
- Custom work: Quoted per project
7. Quality Assurance
Our commitment to quality includes:
- Professional assessment of all repairs
- Quality inspection before return
- Photographic documentation of repairs
- Satisfaction guarantee on all services
- Follow-up quality checks
8. Service Requests
8.1 How to Request Service
- Contact our support team via phone or email
- Describe the service needed
- Receive a preliminary assessment
- Schedule service appointment if needed
- Approve service quote
8.2 Required Information
- Book title and publisher
- Purchase date and location
- Detailed description of issues
- Photos of damaged areas
- Preferred service timeline
9. Service Guarantees
We stand behind our services with:
- 30-day warranty on repairs
- Satisfaction guarantee
- Price match on comparable services
- Professional workmanship
- Genuine materials
10. Updates to Service Policy
Arnhem Business Reads reserves the right to modify this Service Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services following any changes indicates your acceptance of the new terms.
For questions about our Service Policy, please contact our customer support team.